|
| 
 enlarge | Brand: DeLonghi
Category: Kitchen
This item is no longer available
Rating:  8 reviews
Sales Rank: 109790
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 64
Dimensions (in): 15.4 x 14.3 x 23
Warranty: 1
MPN: DE400
Model: DE400
UPC: 044387384001
EAN: 0044387384001
ASIN: B0006N2O2S
Release Date: April 1, 2005
|
| Customer Reviews:
| Showing reviews 6-8 of 8 | | « PREV | | |
pretty good September 30, 2008
0 out of 1 found this review helpful
I don't know much about dehumidifiers but this one is much better than the one we had before. Our cellar is much dryer and more comfortable. I would purchase this unit again if our home requires another for the upper levels or when this one is too old.
 Effective but some flaws August 30, 2005
54 out of 55 found this review helpful
First off: the first unit I received was defective but as usual Amazon's customer service was outstanding. The replacement is fine and is actively removing gallons of water from my basement. I saved the price of the pump model by routing the water drain to the water pump connected to my gas furnace and that works fine too.
The product has some shortcomings though. First, the fan is quite loud. Don't even consider using this in a living space. Second, the fan runs all the time, even when the set humidity level is reached. That may be necessary to maintain and accurate measurement of the ambiant humidity but it's wasteful and noisy. The auto-on/off timer is useless because it only allows to set the start time OR the stop time and it has to be reset every time. A more useful feature would have allowed me to set the unit to start at 8 PM every night and stop at 8 AM the next morning for example. Lastly, the drain tubing included is way too short so plan on buying some extra.
 "There's A Sucker Born Every Minute" . . . by Delonghi July 22, 2006
25 out of 54 found this review helpful
I bought this unit to replace a VERY old dehumidifier that, if it were any older, would require an antique license plate. I purchased this for 2 reasons: the pump feature AND the fact that it claimed to hold a capacity of 40 pints of water -- far better than my old unit which only holds about 20 pints of water. In addition, this unit was Energy Star rated, so I figured it'd use less electricity while making my life simpler.
Well, apparently, truth in advertising is NOT Delonghi's strong point. And, unfortunately for me, this unit sat around in its carton, unopened, for about 3 months -- until last week when the old unit gasped its last breath and went to that arid place in the sky where old dehumidifiers go to die. So I finally opened this new unit, unpacked it and plugged it in. But I didn't set up the pump as I wasn't prepared to drill holes through my wooden paneled basement walls. I just decided to use it in "normal" mode, as I did the last one -- at least for now. And, I must say, the unit looks great, has some nifty buttons and cool colors on its digital readout, and is quieter than the old antique one.
So far so good. And then, a few hours later I hear this continual beeping coming from the unit, which turns out to be the "full pail alert". And I'm thinking, "Wow, that unit removes moisture about four times faster than the old one -- not bad!" So, I run to the basement, open the door and out pops this tiny (and I DO mean tiny) container full of water. I empty it out and go to look on the other side for another container and, lo and behold, there is no other container on the unit -- this is it. So, naturally, I refer back to the carton to see if I misread the capacity and, no, it states in LARGE type: "40-PINT CAPACITY!" So now I'm thinking, what am I missing here. So I go to the manual figuring I'll be enlightened but, alas, no. That, too, claims a 40-pint capacity for this model. So I do what any other well-meaning, albeit baffled, consumer might do. I take the tiny container upstairs, take out a measuring cup and start pouring water into it to see if it lives up to its claim.
Now, if you don't like unhappy endings, stop reading here, because this unit only holds 10 1/2 pints of liquid -- about 1/4 of the 40 pints claimed. But as I said earlier, I've owned this unit for over 3 months, so I no longer have a return privilege. So I call Delonghi customer service, or should I say "dis"-service. After waiting on hold for over 15 minutes a "customer care specialist" answers, listens to my complaint and then tells me that I don't understand the meaning of the word "capacity". The 40-PINT CAPACITY, she says, refers to how much water it will remove in a 24 hour period, not how much water it actually holds. I reply that "capacity", according to every English dictionary I've ever read defines capacity as the maximum amount of a substance that can be contained. Further, I explain that the 40 pints of water this unit removes in a 24-hour period, while very impressive, is what is normally called a "RATING" and not CAPACITY, as advertised. Again, she declares that the company's position is that "capacity" means how much water the unit will remove in a 24-hour period and if I insist on disagreeing with the company's position on this, I'll have to take it up with her supervisor as she, herself, can no longer be of assistance to me.
That was 4 days ago. I'm still waiting for her supervisor to return my phone call. I empty the unit 3 times a day, every day, and that damn beeping is really getting to me. But the supervisor's voice mail said she'd call me back, so why would I think otherwise. Of course, maybe her voice mail was OVER CAPACITY with complaints and she just decided to EMPTY them. Or maybe her voice mail doesn't beep for her attention as often as my overloaded "10-pint" capacity Delonghi dehumidifier beeps for mine. But I'm hopeful. I'm calling in "sick" to work every day, canceling all my plans, and I'm going to sit here by the phone until they call. For as long as it takes. They said they would. And I believe them. After all, why would they lie to their customers?
My RATING on Delonghi - don't be a sucker. Buy something else.
|
|
|
@copyright 2007 www.theDehumidifiers.com | |
